At Marthe Boost, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with easy returns and refunds.

Please read the policy below to understand how returns and refunds are handled at https://martheboost.store.

1. Eligibility for Returns

We accept returns within 7 days of receiving your order, provided that:

  • The item is unused, unopened, and in its original packaging

  • The product is in resalable condition

  • A proof of purchase (invoice or order confirmation) is provided

Items that do not meet these conditions may not be eligible for return or refund.

2. Non-Returnable Items

Some products cannot be returned for hygiene or safety reasons. These include:

  • Items that have been used or damaged by the customer

  • Products without original packaging

  • Clearance or final sale items

If an item is non-returnable, it will be clearly mentioned on the product page.

3. How to Request a Return

To initiate a return, please contact us via email at support@martheboost.store with the following details:

  • Your order number

  • The reason for return

  • Photos of the item (if damaged or defective)

Our support team will guide you through the return process, including shipping instructions.

4. Return Shipping

The customer is responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item sent by us.

We recommend using a trackable shipping method when returning items, as we cannot guarantee that we will receive your returned package.

5. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Your refund will be processed to your original payment method within 5–7 business days

  • You will receive a confirmation email once the refund is completed

Please note that shipping charges (if any) are non-refundable.

6. Damaged or Defective Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Include photos and your order number so we can resolve the issue promptly with a replacement or refund.

7. Order Cancellations

Orders can be canceled within 12 hours of purchase. If your order has already been shipped, you’ll need to wait for it to arrive and then request a return.

8. Contact Us

For any questions about returns, refunds, or order issues, please get in touch:

Email: support@martheboost.store
Address: 4476 Merlin Drive, Douglasville GA 30134
Phone : +1 346 381 9348